Has Trengo become too expensive? Consider these alternatives

Many Trengo customers have recently faced a price increase of more than 150%. In this article, Byteleaders (implementation consultant) discusses two alternatives that offer a more cost-effective solution for managing customer contact, while also providing a broader range of functionalities.

Zendesk offers three packages for small and medium-sized businesses, with costs ranging from €55 to €115 per agent per month.

The entry-level package, Zendesk Suite Team, is priced at €55 per agent per month and is well suited to businesses looking to set up customer service for a single brand. It includes handling of email, live chat, telephony, WhatsApp and social media, as well as ready-made reports, webshop integrations, standard message templates and automation capabilities.

The second package, Zendesk Suite Growth, is priced at €89 per agent per month and enables the processing of tickets across multiple brands within a single system. It also makes it possible to add free light agents, allowing colleagues elsewhere in the organisation to view tickets and add internal comments. Additional features include a self-service portal, service level agreements, customer satisfaction measurement and multilingual functionality.

Zendesk Suite Professional is priced at €115 per agent per month and adds side conversations, skill-based agent routing, and integration with Slack and Microsoft Teams. It also enables the creation of custom reports, which is particularly useful for tracking specific performance objectives. Additionally, it allows you to set up a community forum where customers can support one another.

Contact Byteleaders as a Dutch Zendesk partner for professional Dutch-language support, including the option of on-site assistance at your office.

This software package has been developed specifically for eCommerce businesses. eDesk distinguishes itself through robust integrations with webshop platforms such as Shopify, Magento and WooCommerce, enabling ticket responses to be automatically populated with order and tracking information.

A further noteworthy feature is that eDesk offers API connectivity with more than 250 marketplaces, allowing all customer enquiries and reviews from marketplace accounts to be managed within a single system. This delivers a significant time saving and makes measuring customer service quality straightforward through the platform's built-in reporting tools.

eDesk also features powerful AI functionality that can support agents based on programmed knowledge and previously resolved tickets, or even provide customers with automated responses. This includes handling shipment tracking enquiries as well.

eDesk offers two pricing models: per agent or per ticket volume tier.



For the per-agent model, two packages are available: Growth and Professional.

eDesk Growth is priced at €89 per agent per month and allows connections to up to 5 webshops or marketplaces, with 50 automations and performance measurement via dashboards.

eDesk Professional is priced at €115 per agent per month and supports connections to up to 10 webshops or marketplaces, with unlimited automations, access to advanced service level agreements and reporting, and the ability to measure customer satisfaction.

The per ticket volume tier pricing model is structured as follows:

• Fewer than 1,000 tickets per month: €179 per month
• Between 1,000 and 2,500 tickets per month: €369 per month
• Between 2,500 and 5,000 tickets per month: €639 per month
• Between 5,000 and 10,000 tickets per month: €1,189 per month
• For higher volumes, please contact us for pricing

This pricing model is best suited to larger webshops with a high number of agents.