The Byteleaders TeleAutocue

Efficiency software for (facility) contact centers

TeleAutocue is a sophisticated web application designed for call centers, enabling agents to handle calls for multiple companies simultaneously without requiring company-specific training. This innovative solution streamlines operations and maximizes agent productivity across diverse client portfolios.

Intelligent phone number recognition

The software automatically identifies which company is contacted and displays the appropriate interactive call script to the agent in real time. Agents can select the customer's inquiry type and immediately access relevant information for retrieval or communication. Data is then captured and routed to second-line support or back-office teams for processing.

Ideal for seasonal workers, event support and crisis management

For contact centers managing seasonal demand fluctuations, such as roadside assistance services, TeleAutocue delivers exceptional value. The software enables temporary staff to begin handling calls immediately, contributing effectively to workload management without extended training periods.

Immediate order information retrieval

Through API integration, relevant customer data is retrieved instantly. Retrieval can occur through manual order number entry or automatically based on the incoming phone number. With automatic identification, no manual input is required and agents receive complete customer information immediately upon call connection.

Intuitive call script modification

Interactive call scripts are configured effortlessly through simple drag-and-drop functionality. The web application enables real-time modifications to customer contact processes, ensuring operational agility and rapid adaptation to evolving business requirements.

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Transparent pricing

All-in price, implementation and high-availability SLA included

€0.11 per call

What are the benefits of TeleAutocue?

Scalability

Eliminate customer-specific training requirements. Enable rapid capacity expansion and operational flexibility.

Enhanced customer satisfaction

Deliver immediate, informed support. Address customer inquiries efficiently from the first interaction.

Multi-client capability

Manage multiple client portfolios within a single platform. Maximize operational efficiency and resource utilization.

Cost-efficient

Reduce or eliminate agent training expenses. Achieve significant cost savings while maintaining service quality.