What we do and how we do it
Smartly integrated customer contact solutions
Byteleaders specializes in outsourcing the customer service department of online stores and IT companies.
About us
Byteleaders was founded in January 2018 by Ralph Heeneman. He saw a need for flexible customer contact solutions for small and medium-sized businesses. This sparked the idea for Byteleaders: a new facilities contact center focused on entrepreneurs seeking rapid growth. The company has since grown to 25 customer service representatives and serves a wide range of industries.
Since January 2020, Byteleaders has been a member of the Customer Service Federation trade association, in the Facility Contact Centers category, with which we commit to the seven service promises for customer contact.
What we do
We're the one-stop shop for setting up and staffing your customer service. We start by assessing your current situation and identifying areas for improvement. We offer recommendations and discuss various implementation options. We have extensive experience implementing the Zendesk Support Suite, the customer contact software that supports multiple channels and even multiple brands in a single system.
How we do it
Besides providing complete support, we also build external customer service teams to complement existing teams. We call this hybrid customer service outsourcing. There are various options, such as outsourcing outside office hours, scaling up during peak periods, and first-line/second-line support. This doesn't even have to be planned for peak periods. Our automated customer service backbone monitors the phone and chat queues every minute. Based on this, a Byteleaders representative can be automatically dispatched. You won't have to worry about a thing!
What it costs
With us, you always get a clear cost overview upfront. You pay per resolved ticket (customer case). We'll sit down with you to discuss how we can help you achieve your business goals. Our focus is always on return on investment. This way, customer service becomes an investment, not a cost center! We promote the idea that good customer service is a key value proposition in customer experience.
Who we do it for
Byteleaders has extensive experience with customer contact for e-commerce, ICT, DaaS and SaaS companies.
Our team
The Byteleaders team consists of experienced customer service advisors and customer contact specialists. Together, we provide personalized, professional customer service that grows with our customers.
August 2020: Collaboration with Zendesk
In addition to operational customer service, a growing number of clients were also seeking advice on setting up customer contact software. After extensive market research, Zendesk emerged as the best option. Following the selection and training process, Byteleaders became a certified Zendesk partner in August 2020. We now help dozens of companies set up the Zendesk environment.
Our services
Outsourcing customer service
Outsourcing customer service means more time and energy for other matters.
Outsource live chat
Offer your visitors the opportunity for accessible and professional contact.
Outsource Marketplaces Customer Service
Outsourcing your customer service to external sales channels.
Outsource helpdesk
Helpdesk and service desk solutions. After extensive training, we have answers to all your technical questions.
Zendesk Implementation Partner
Simple and efficient customer communication. As a Zendesk partner, we handle the implementation from start to finish.
Request an introductory meeting without obligation
Ralph will contact you within one working day
