Cost of Customer Service Outsourcing
We understand that business owners value transparency and flexibility. We provide clear, upfront pricing for all services. Personal engagement, trust, and competitive pricing form the foundation of Byteleaders' service philosophy. Regardless of which service you select, you receive consistent exceptional quality.
Monthly Invoicing based on resolved conversations
We invoice clients monthly based on the number of conversations resolved. A conversation represents a customer service request that may involve one or multiple interactions across various channels, including chat, WhatsApp, telephone, or email. Our distinctive pricing model charges a fixed rate per conversation regardless of complexity or duration. Whether we resolve an inquiry with a single email or require twelve touchpoints, you pay the same rate. This approach ensures your customers receive thorough, efficient support without cost concerns influencing service quality.
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Costs Scale Proportionally with your turnover
Multiclient Omnichannel Customer Service
Flexible customer service team
Dutch, German, French, Spanish & English language
Work on your Zendesk
Telephone, Email, WhatsApp & Social media
Scales with your orders
Connection with your webshop and CRM
From 200 conversations per month
Delivering measurable return on investment
Customer satisfaction drives long-term business success. Satisfied customers demonstrate higher retention rates and increased brand loyalty. Responsive, expert customer service is instrumental in achieving these outcomes. Positive customer experiences generate valuable word-of-mouth referrals, serving as a powerful marketing asset for attracting new customers. Byteleaders' experienced professionals adapt quickly to your specific service requirements, operating seamlessly within your existing Zendesk environment. Our expertise in customer service management and diverse customer engagement ensures rapid return on investment through enhanced satisfaction, increased retention, and reduced acquisition costs.
Easy math
Choosing Byteleaders to manage your customer contacts means selecting convenience, transparency, quality, and accessibility. Establishing and maintaining internal customer service operations requires significant time investment and resources. We provide a cost-effective alternative with clear financial advantages. Our professional team scales dynamically with your company's growth trajectory. For businesses with seasonal demand patterns, we deploy additional staff during peak periods and scale down accordingly. Beyond cost savings, consider the strategic value of redirecting your time and resources toward core business development and growth initiatives.
Average conversion increase
14%
Additional turnover achieved
Source: Google Analytics
Frequently Asked Questions About Outsourcing Customer Service Costs
What is my rate based on?
Byteleaders delivers custom work. Every company has different requirements and wishes when it comes to their customer service. The number of tickets plays a major role in this. More tickets ensure that we can spread our fixed costs better. The price per conversation will decrease with an increase in volume. If you have special requirements for our employees, such as possessing specific certificates or diplomas, this will also affect the rate.
What do you mean by scaling?
If you know that you have more customer contacts in certain periods, we can easily respond to that by hiring more employees. We can also quickly expand our collaboration with a company that is growing rapidly. The same applies the other way around. We can quickly scale down customer service during periods in which fewer tickets are expected.
What does your invoicing process look like?
Every month you will receive an invoice from us with the number of resolved tickets.
What is a conversation?
A conversation is a request from your customer, which results in one or more conversations. This can be via email, telephone, Whatsapp or live chat. Whatever possibilities you offer.
What is a customer advisor?
A customer advisor is a customer service employee of Byteleaders who provides customer service to your customers.
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Ralph will reach out to you within one working day
