Outsourcing works! at
KEEN Footwear
KEEN Footwear is an innovative footwear brand focused on comfort, functionality, and durability. Founded in 2002 in Portland, Oregon, the company is known for its rugged and versatile designs. KEEN designs sandals, hiking boots, and sneakers for both outdoor and everyday wear.
The products combine modern style with high-quality materials that can withstand intensive use.
Sustainability is key: KEEN uses environmentally friendly production processes and avoids harmful substances such as PFAS.
The brand is actively committed to social responsibility and community projects worldwide.
Cooperation
Byteleaders has been providing KEEN Footwear's entire European customer service—also known as Fan Service—since 2024. The company operates primarily in Germany and therefore uses our German-language services. Byteleaders also manages and maintains the Zendesk customer service system.
Services provided
- First-line customer contact via email
- Call to avoid returns
- Zendesk implementation and maintenance
Call to avoid returns
Sustainability is central to KEEN. They use environmentally friendly production processes and avoid harmful substances such as PFAS. KEEN is also actively reducing logistics emissions. For example, Byteleaders has set up a call service that contacts consumers who have ordered multiple pairs of the same shoe. This allows them to advise customers on the right size over the phone to prevent returns.
Seasonal effects in customer contact
A key feature of KEEN's Fan Service is its ability to handle peak periods, such as spring and fall. Thanks to its flexible and adaptive service, staffing is automatically scaled up and down during these periods.
Contact channels
- Outgoing telephone calls
Integrations
- Shopify
- Zendesk
Keeping product knowledge up to date
KEEN has a new collection every season. Byteleaders' customer advisors are updated on the latest products and developments within the company through regular meetings. This makes the Byteleaders team a true extension of KEEN's own organization. KEEN products can also be used for certain medical applications. The Byteleaders team stays informed through regular meetings and work meetings, ensuring that consumers receive precisely the right product recommendations.
Permanent customer service team
At Byteleaders, KEEN has a permanent team of German-speaking customer service representatives, which contributes to the high quality and fast handling of customer requests. The team members distinguish themselves through their positive and professional attitude towards consumers.
Would you also like to be relieved of your worries?
Byteleaders has a team of external customer service representatives who can take care of your customer service. We manage your contact channels, so you can focus on your core business. Our employees are trained and well-versed in your business, so they can properly assist your customers. Are your customers satisfied? Then we are too.
No robots, real people
Our colleagues serve your customers based on documentation. From product recommendations to warranty questions, your customers will receive accurate and personalized service.
Flexible 24/7 deployment
You decide when we are available for your customers. The professionals of
Byteleaders are available 24 hours a day, 7 days a week.
Permanent contact person
A permanent project manager will work with you to design the most
efficient solution to outsource your customer service
Transparent invoicing
You know exactly what you'll pay upfront. Scaling up or down? No problem. We offer a solution that adapts to the changing needs of your business.
Long-term collaborations
In the dynamic online world, stability is essential. After a trial period, we focus on multi-year partnerships with at least weekly meetings.
Fully scalable
Are you experiencing a large traffic surge? Don't worry, we'll make sure there are enough customer service representatives available.
Our services
Outsourcing customer service
Outsourcing customer service means more time and energy for other matters.
Outsource live chat
Offer your visitors the opportunity for accessible and professional contact.
Outsource Marketplaces Customer Service
Outsourcing your customer service to external sales channels.
Outsource helpdesk
Helpdesk and service desk solutions. After extensive training, we have answers to all your technical questions.
Zendesk Implementation Partner
Simple and efficient customer communication. As a Zendesk partner, we handle the implementation from start to finish.
What customers say about us
We've been working with Byteleaders' external customer service team for years, and we're very pleased with it. Thanks to their flexible deployment, we ensure optimal accessibility for our customers.
Jip van Asteren
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