makeyour.com — Personalized Gifts
Choose your favorite personalized gift at makeyour.com and personalize your product for any gift-giving occasion. Create a high-quality, original personalized gift in no time. Just like its spectacular exterior, a personalized gift from makeyour.com excels in quality. That's because our artisan distillers, brewers, and winemakers have aged each beverage for precisely the right amount of time, according to a unique, traditional recipe.
Cooperation
Byteleaders has been providing all online customer service for makeyour.com since 2024. Given the company's international reach, we offer Dutch, English, French, and German-language customer service. Byteleaders also manages and maintains the Zendesk customer service system.
Services provided
- First-line customer contact via email and social media
- Zendesk implementation and maintenance
Handling of postal inquiries
makeyour.com has outsourced its postal investigations to Byteleaders. This ensures swift follow-up with customers and carriers, and that claims are filed in accordance with procedures.
Fluctuating volumes
A key aspect of makeyour's customer service is its ability to handle peak demand, such as around Father's Day and Christmas. Thanks to adaptive service, staffing can be scaled up or down at any time.
Contact channels
- Social media
Integrations
- Webshop
- Custom order en shipping backend
- Zendesk
Custom products = custom service
Given the personalized nature of makeyour's products, our working methods differ from those of other online stores. However, this isn't a problem for our outsourced services, where we document processes in our knowledge base. This allows customer advisors to adjust product features in the order, such as the gift label.
Permanent customer service team
makeyour.com has a dedicated team of customer service representatives at Byteleaders, ensuring high ticket quality and response times. These colleagues are known for their positive and professional attitude toward customers.
Wout Steenacker
Managing Director makeyour.com
Thanks to Byteleaders, we can fully focus on producing our personalized gifts. I can trust that our customer service will be impeccable.
Would you also like to be relieved of your worries?
Byteleaders has a team of external customer service representatives who can take care of your customer service. We manage your contact channels, so you can focus on your core business. Our employees are trained and well-versed in your business, so they can properly assist your customers. Are your customers satisfied? Then we are too.
No robots, real people
Our colleagues serve your customers based on documentation. From product recommendations to warranty questions, your customers will receive accurate and personalized service.
Flexible 24/7 deployment
You decide when we are available for your customers. The professionals of
Byteleaders are available 24 hours a day, 7 days a week.
Permanent contact person
A permanent project manager will work with you to design the most
efficient solution to outsource your customer service
Transparent invoicing
You know exactly what you'll pay upfront. Scaling up or down? No problem. We offer a solution that adapts to the changing needs of your business.
Long-term collaborations
In the dynamic online world, stability is essential. After a trial period, we focus on multi-year partnerships with at least weekly meetings.
Fully scalable
Are you experiencing a large traffic surge? Don't worry, we'll make sure there are enough customer service representatives available.
Our services
Outsourcing customer service
Outsourcing customer service means more time and energy for other matters.
Outsource live chat
Offer your visitors the opportunity for accessible and professional contact.
Outsource Marketplaces Customer Service
Outsourcing your customer service to external sales channels.
Outsource helpdesk
Helpdesk and service desk solutions. After extensive training, we have answers to all your technical questions.
Zendesk Implementation Partner
Simple and efficient customer communication. As a Zendesk partner, we handle the implementation from start to finish.
What customers say about us
We've been working with Byteleaders' external customer service team for years, and we're very pleased with it. Thanks to their flexible deployment, we ensure optimal accessibility for our customers.
Jip van Asteren
iUsed Stores
Byteleaders employs people who truly understand entrepreneurs. They are the flexible backbone of our HR organization.
Ingmar Bruinsma
TravelClown.nl
Request an introductory meeting without obligation
Ralph will contact you within one working day
